FAQs
Questions, answered plainly
Is £4.99 the price of parking?+
No. £4.99 is your reservation payment and comes off the total. We show the full price before you reserve.
When do I pay the rest?+
One day after we collect your car, we send you a secure link to pay the balance. You pay nothing more at handover.
Why don't I pay everything upfront?+
We're a new company with no reviews yet. Paying the rest after collection lets you see our service first.
Why aren't you the cheapest?+
Our price covers clear communication, recorded handovers and a team who answer for your vehicle. For many trips we expect to cost a little more than budget options.
Which airports do you serve?+
Heathrow only.
What if I need to change my booking?+
Send a change request through Manage booking. It becomes an agreed change once we confirm it.
What is your cancellation policy?+
We're still finalising it. Please see the cancellation policy page for its current status.
Can I track my driver live?+
Not at the moment.