Service standards
What you can hold us to
Our price sits a little above the cheapest options. Here's what that extra pays for.
Communication
- Written confirmation and handover instructions when you book.
- Your driver's details before collection.
- A named way to contact us at every stage.
Documented handovers
- Condition photos and mileage recorded at collection and at return.
- Records you can view through Manage booking.
Accountability
- Payments, changes and handover events each recorded with a timestamp.
- A change request only counts as agreed once we confirm it.
- A clear way to raise a concern and get it reviewed.